Refund Policy

• The truck didn't fill or get fully paid before its deadline.
• We cancelled the truck or your pickup order.
• You paid after your order had already expired and there was no space left.

Add your bank details on the order page when it shows “Refund pending”. We send the full amount, including delivery fees, usually within 3 working days, and show the transfer reference on your order.

You can cancel an unpaid order at any time; nothing is charged. Unpaid orders also cancel automatically when the payment window closes.

Report damaged or missing bags at collection or within 24 hours with photos. We'll replace them or refund their value.

Once a truck is loaded we can't cancel individual orders, because the rice is already on the road to you.